Privacy Policy

Effective Date: 8/9/2025

At refillpen.com (“we,” “our,” “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

1. Information We Collect

We may collect the following types of information when you use our website:

• Personal Information: Name, billing/shipping address, email, phone number, payment details.
• Order Information: Products purchased, order history, shipping preferences.
• Technical Information: IP address, browser type, device type, pages visited, and cookies.
• Optional Information: If you contact us or subscribe to our email list, we may collect any information you choose to provide.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders.
• Communicate with you about your order, account, or inquiries.
• Improve our website, products, and services.
• Send promotional emails (only if you opt in).
• Comply with legal requirements.

3. How We Share Your Information

We do not sell your personal data. We may share information with:

• Service Providers: Payment processors, shipping carriers, and IT service providers.
• Legal Authorities: When required by law or to protect our rights.
• Business Transfers: If our company is sold or merged, your data may be transferred to the new owner.

4. Cookies & Tracking Technologies

We use cookies to:

• Remember your preferences.
• Analyze site traffic and performance.
• Improve your shopping experience.

Microsoft Clarity. We use Microsoft Clarity to understand how visitors use our website so we can make it easier to shop. Clarity records how you interact with our pages — such as clicks, taps, scrolling and mouse movement — and creates heatmaps and session replays from that activity. It also collects technical information like your browser, device type, approximate location and the pages you visit.

Clarity automatically hides the text you type into forms (such as your name, address, email or payment details), and we do not use it to identify you personally. Microsoft processes this data on our behalf and may use cookies or similar technologies to do so. You can learn more in the Microsoft Privacy Statement.

If you'd prefer not to be included, you can block cookies in your browser settings or use a browser or extension that blocks tracking scripts. You can also contact us at the address below and we'll answer any questions about how this data is used.

You can adjust your browser settings to refuse cookies, but some features of our site may not function properly.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal data. However, no method of transmission or storage is 100% secure.

6. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.
• Opt out of marketing emails.
• Request a copy of your data.
• Restrict or object to certain processing activities.

To exercise your rights, contact us at info@refillpen.com.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.

8. Children’s Privacy

We do not knowingly collect data from individuals under 18. If we learn that we have collected such data, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Effective Date.”

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: info@refillpen.com