Terms & Conditions

Effective Date:  8/9/2025

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Welcome to refillpen.com (“we,” “our,” “us”). These Terms & Conditions (“Terms”) govern your use of our website, products, and services. By accessing or purchasing from refillpen.com, you agree to be bound by these Terms. Please read them carefully.

1. Eligibility
You must be at least 18 years old to purchase from our website. By placing an order, you confirm that you are legally able to enter into binding contracts and comply with all applicable laws in your jurisdiction.

2. Products & Intended Use
Our products are reusable injectable pens and related accessories intended for lawful purposes only.

We do not sell, supply, or endorse any controlled substances or prescription medications.

Any peptides, medications, or other substances used with our pens must be obtained lawfully by the customer.

It is your responsibility to ensure that the products you purchase comply with your local regulations.

3. Orders & Payment
All prices are listed in [USD] unless stated otherwise.

We reserve the right to refuse, cancel, or limit orders at our sole discretion, including cases of suspected fraud or unauthorized activity.

Payments must be completed through our approved payment gateways.

4. Shipping & Delivery
We ship to the locations listed on our Shipping Policy page.

Delivery times are estimates and not guarantees.

We are not responsible for delays caused by carriers, customs, or events outside our control.

5. Returns & Exchanges
All Sales Are Final – We do not offer returns, refunds, or exchanges for any reason other than product defects. This is because our products are custom and cannot be resold once opened or used.

If your product arrives defective or damaged:

Contact us within 7 days of receiving your order at info@refillpen.com.

Include your order number, a description of the issue, and clear photos of the product and packaging.

Once the issue is confirmed, we will send you a replacement product in exchange for the defective one.

You must return the defective item to us before the replacement is shipped. We will provide instructions and a return label.

6. Intellectual Property
All content on refillpen.com — including text, images, logos, and product descriptions — is our intellectual property or licensed to us. You may not copy, reproduce, or distribute our content without permission.

7. User Conduct
You agree not to:

Use our products for unlawful purposes.

Misrepresent your identity or provide false information.

Attempt to gain unauthorized access to our website or systems.

8. Disclaimers
Products are sold “as is” without warranties of any kind, express or implied, except where required by law.

We do not guarantee specific results from the use of our products.

We are not liable for any injury, damage, or loss caused by misuse, modification, or improper handling of our products.

9. Limitation of Liability
To the maximum extent permitted by law, refillpen.com and its affiliates shall not be liable for indirect, incidental, or consequential damages, including loss of profits or data, arising from your use of our products or website.

10. Governing Law
These Terms are governed by the laws of the State of Connecticut, USA, without regard to conflict of law principles. Any disputes will be resolved in the courts located in Hartford County, Connecticut.

11. Changes to These Terms
We may update these Terms at any time by posting a revised version on this page. The updated version will be effective as of its “Effective Date.”

12. Contact Us
If you have any questions about these Terms, please contact us at:

Email: info@refillpen.com