Shipping
All Orders are processed within 48 hours. Normally within 24 hours.
Shipping within the US is done via USPS standard ground shipping. If additional accommodations are needed please contact us at info@refillpen.com
Please make sure your shipping address is correct at time of purchase and within the confirmation emails you receive from us.
First, Last Name Address Apt Number City, Town and Zip
Any packages returned to us because of an incorrect address or name will only be reshipped upon receipt of additional shipping charges.
FREE SHIPPING ON ORDERS OVER $59 Within the 48 contiguous United States
Alaska, Hawaii, and Puerto Rico Free Shipping on $75 and over
Shipping is a flat rate based on the region.
Tracking numbers are sent via email to the address provided on the order
International Shipping
If you do not see your country listed at checkout, email us your shipping address and what you wish to purchase, and we will add it on the site for you!
We are not responsible for any tariffs from the US to the country we are shipping to. The burden of paying any tariffs will be paid by the customer.
Shipping is a flat rate based on the region.
Tracking numbers are sent via email to the address provided on the order
Returns
At refillpen.com, we take pride in providing high-quality, custom products. Please read our policy carefully before making a purchase.
All Sales Are Final
All sales are final. We do not offer returns, refunds, or exchanges for any reason other than product defects. This is because our products are custom and cannot be resold once opened or used.
Defective or Damaged Products
If you think your order is defective or damaged:
Contact us within 7 days of receiving your order at info@refillpen.com.
Include your order number, a description of the issue, and clear photos of the product and packaging.
If we deem the item to be truly defective, you will be provided with a link to download a prepaid label to ship the item back to us.
You must return the defective item to us before the replacement is shipped.